接客

1. Origins, structure, and basic meaning

• Structure: The spelling is 接客, read せっきゃく, and it combines 接, meaning receive or attend to, with 客, meaning customer or guest.
• Basic usage: 接客 is customer service: welcoming, guiding, and responding to customers in a shop or facility.

2. Common pitfalls and similar expressions

• A skill taught to staff and service experienced by a customer
  • Both examples use the form 接客. The first treats it as basic work a new employee learns; the second shows the ease a customer experienced because the service was courteous.
• Basics taught by a manager and service that enabled relaxed shopping
  • 新人は店長から接客の基本を教わりました。 — The manager taught the new employee the basics of customer service.
  • 丁寧な接客のおかげで、落ち着いて買い物ができました。 — The courteous service allowed me to shop at ease.